Thursday, June 8, 2017

Sammy Reviews: H&M Online vs. Zara Online (Malaysia)

Hello, everyone!

I recently tried shopping online on my local H&M and ZARA websites, so here is my review in case anyone here is thinking about taking the plunge but still have doubts!

Note: Please click on the photos to be directed to the original site!

For eye-candy sake, this is what I ordered from H&M:

And these are what I ordered from Zara:

Yes, ruffles are an ongoing theme in my wardrobe, so do expect to see more of them in the blog soon!

Here are the shipping basics according to the respective sites:

Delivery fee: RM24.90
Your parcel will be delivered within 7-10 business days to either your home or an alternative address.
All orders will be shipped from our warehouse in the UK, you may experience a longer than expected delivery time.
During high season and sale, delivery might take a little longer. 
Delivery fee: Store delivery – FREE. Standard delivery – RM19.90 (FREE for orders over RM299)
Orders can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Zara store of your choice.
Standard and Store delivery take 3 to 6 working days.

In my case, I shopped at H&M on 31 May 2017, and Zara on 4 June 2017, and I received both parcels on the same day, 7 June 2017.
Both sites held true to their estimated delivery period, which is fantastic!
However, Zara edges H&M by a little in this, because honestly, which girl can wait so long for new clothes?!

Also, I gave Zara extra points for in-store pick-up; this is especially great in you want something that is out of your size or unavailable in your favorite local Zara store, and don't want the hassle of moving around too much between different stores.

However, there is something very important that the respective websites did not highlight: the shipping companies they use.
H&M uses wnDirect to ship their items, while Zara uses ABX Express.
The wnDirect guy was courteous and went through the proper channels of ringing the doorbell, asking for signature, etc.
The ABX Express guy literally threw my parcel over the gate and sped off!
So in terms of hiring the right delivery person, H&M wins hands-down!!!

Overall, I am very satisfied with my purchases and its quality, so I didn't need to make any returns.
However, I'll just briefly go over the return basics for reference sake:

Return fee: RM 9.90
Tear off the Return Form and fill in the code that best explains the reason for your return.
Place the Return Form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from H&M.
Attach the self-adhesive address label to your parcel and contact Anchanto at for a collection.
We will refund the value of your returned items less the return fee of RM 9.90 to the same card initially used for the purchase within 14 days after receiving your return.
Return fee: FREE.
In store: The easiest way to return an item is by taking it to one of our Zara stores, as long as the store is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids.
Home collection: If you prefer, you can request a home collection. We will send a courier to collect your package within 1-2 working days.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
Please remember that the receipt is essential for returning or exchanging items.
You can show it on the screen of your mobile device or print it.
All returns must be made within 30 days of the e-mail confirming shipment.
Once the return has been approved, you will receive your refund via the same means used to make your purchase.

Zara wins again for me here, because they made returning purchases a lot less complicated when allowing in-store returns.
Returns are not only free, but you more than enough time to return something even when you're on a tight schedule.

So would I shop online from these two sites again?
Except I would not encourage you to buy any fragile items like sunglasses and jewelry from Zara, unless you want to risk having it in smithereens!

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